Sewer backs up in homes

A pump failure in Grand Haven's sewer system is causing basement back-ups on the city’s east side.
Cheryl Welch
Jan 12, 2013


Sewers are being worked on and proper flow will be established this afternoon, said City Manager Pat McGinnis on Saturday morning.
Customers are advised to avoid contact with sewage and contact a professional emergency cleaning service to sanitize areas contaminated with sewer back up.
Call 616-847-3488 or 616-847-3487 to report sewer problems.



I understand there are failures in mechanical and electrical systems, but three of them occurring in just a few weeks in Grand Haven? There was the major water main break on US-31, power outage that lasted for hours, and now this pump failure. Seems like money should have been better spent on modifying aging systems rather than a downtown snowmelt system that wasn't needed!


Yes instead of fixing the needed infrastructure they put in snow melt that is barely used, put in splash pads, talk about doing the same with center town, and I also read in the recent noise complaint article that they are looking into spending likely tens of thousands of dollars to put wireless sound downtown.

Fix the damn infrastructure first! Yes it would be nice to see center town spruced up but fix the infrastructure first. Yes it would be nice to have sound downtown as well but fix the infrastructure first. What blows me away is they are going to spend likely tens of thousands of dollars in downtown sound upgrades when all the complaints they are getting would go away if they simply turned down the bass on Dewey hill. The bass is what people hear and it is just too high.


Just so you folks know the City will want you to turn in the cleanup bill to YOUR Ins company. DONT DO THIS!!!!! There utilities crew leader Shawn Matson will tell you to do the same thing DONT DO IT!!!! Contact Linda at City hall to file a claim as they have Ins for this through the Selective Ins Group as I had a recent problem that was the Cities fault to the tune of $2800.00 that there Ins company paid for.

Contact Serv Pro from Muskegon for any cleanups you need done and they will work with the Ins company and City to resolve this. 1-231-733-7601


Your comment is often true when dealing with municipalities, not just the City of Grand Haven. In fact, many local cities and townships don't cover backups for homeowners at all (there is a public act that absolves them of responsibility). However, today's event was different. All residents that were contacted via the Department of Public Works were instructed to call a professional restoration company and that the bills were to be submitted directly to the city by that company. We were also provided lists of professionals in the area qualified to handle such cleanups (including ServPro of Holland/West Ottawa County that you mentioned, 1-800 Water Damage in Ferrysburg, Modernistic, and a few others). Finally, we were instructed to claim all damaged personal property directly with city hall during the week.


Sounds like you might have been one affected by the problem, your right that some municipalities dont have this Ins. Luckily GH does and your homeowners doesnt have to kick in the cost, that is if you have the coverage on your policy. It will take some time though, the City filing the claim. But the Adjuster for the Ins company is very nice to deal with on claims.


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