Making the grade

Reviews of their services, good and bad, help local hospitals in their work to improve care for their patients.
Krystle Wagner
Jun 12, 2013

One of the reviews is called Healthgrades — which looks at clinical outcomes, patient satisfaction, safety and health conditions. The 2012 report reviews cases from 2009 to 2011.

For the fifth consecutive year, North Ottawa Community Hospital received a five-star rating from Healthgrades.

Tamara Strong, the Grand Haven hospital's director of quality and risk management, said their focus is on prevention and surveillance to stop minor problems from developing into bigger ones.

“That feels good to know our organization is doing it,” she said.

Strong said the hospital's parent, the North Ottawa Community Health System, is expanding its quality standards from the hospital into urgent care, its physicians and the rest of the system's affiliates.

Healthgrades rated local hospitals on 14 categories for a patient safety indicator. North Ottawa Community Hospital received "average" rankings in all categories, except "pressure sores or bed sores acquired in the hospital" and "bloodstream infection following surgery."

Jennifer VanSkiver, the local health system's spokeswoman, said that information conflicted with the hospital’s own reports, so they worked together with Healthgrades to find the discrepancy. She said they determined that there were no hospital-acquired pressure ulcer cases during that time, and Healthgrades received incomplete data.

VanSkiver said North Ottawa made a formal request that a corrective plan be developed to avoid this happening to hospitals in the future.

After manually reviewing their files, VanSkiver said they found two sepsis cases — a severe reaction to infection — during the report's time frame. She said the Grand Haven hospital’s lower volume has a significant impact on statistical data reports.

Mercy Health Partners Mercy Campus in Muskegon received "average" and "better than average" ranks for all but one of the Healthgrades categories — "electrolyte and fluid imbalance."

Mercy Health Partners Hackley Campus in Muskegon received "worse than average" ratings in "collapsed lung due to a procedure or surgery in or around the chest" and "accidental cut, puncture, perforation or hemorrhage during medical care." Hackley also had two events when objects were left inside a patient during a surgery or procedure.

Mercy Health Partners spokeswoman said they take reviews like Healthgrades seriously. When an activity is identified as a potential safety threat, Kessler said quality and risk management teams investigate and apply key findings to current practices.

Holland Hospital received "average" and "better than average" rankings in most categories, but it received a "worse than average" rating for "electrolyte and fluid imbalance following surgery."

To read more of this story, see today’s print or e-edition of the Grand Haven Tribune.

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