According to a sign posted on the door, the location may eventually reopen under new management.
“We have decided to close this Steak ’n Shake location, which is being designated for a franchise partner,” the sign read. “We will be renovating by installing new equipment to improve our speed and customer service. This location will reopen under new franchise ownership.”
Despite rumors to the contrary, the decision to close the Steak ’n Shake was not made by the Ottawa County Department of Public Health.
“It’s not because of the health department,” said the department’s communications specialist, Kristina Wieghmink. “So, it must be a business or corporate issue going on. The last health inspection report was a follow-up in February. The restaurant did renew its license on April 30.”
The eatery, 2288 N. Park Drive, has been closed by the health department twice in 2019 — most recently Feb. 15-18. It was reopened early based on improvements and assurance of new management.
Reviews of the restaurant have gone downhill in recent years.
“Needs better management,” one review read. “I won’t come back until the Holland location is cleaned up. Employees seem to not have proper training. They are nice people, but management is the key.”
Environmental Health Supervisor Spencer Ballard noted the restaurant struggled with staffing problems.
“It’s hard to do food safety when you don’t have staff,” Ballard told The Sentinel in February. “You start to prioritize things differently when you’re in emergency mode. When you’re struggling on that level, you’re just trying to get food to customers and some things can end up being neglected.”
It’s unclear when the restaurant will reopen.