Beware of calls showing '911' callback number

Becky Vargo • May 12, 2018 at 9:00 AM

Ottawa County Central Dispatch has received a report of a caller-ID spoofing incident using “911” as the callback number in Michigan.

According to dispatch authorities, someone who was able to use 911 as their caller ID phoned an Ottawa County resident and said that someone in that person’s family had been in an accident. The caller then started to ask for personal information.

The citizen called her family member and found out that the family member in question was fine.

Should this happen to you, Ottawa County Central Dispatch Director Tim Smith offers these reminders:

— If you get a voice call from 911, it will not be on a 911 line. If the 911 center calls you, it will always be on a 10-digit line.

— The only time that the digits 911 will show up as an incoming communication will be via a text.

— If you receive a call from someone who says that they are from 911 or some other public safety department (police, fire, EMS), ask them for the number they can be reached at and call them back.

— Never give your Social Security, credit card or insurance information over the phone.

If you think you have been spoofed or scammed in this manner, contact your local police department or the Michigan State Police Cyber Crimes unit at 877-642-9237; or email the Michigan Cyber Command Center (MC3) at [email protected].

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