Ryan Culver, who was honored this week as the Dispatcher of the Year during the annual 911 Convention in Las Vegas, rushed in to help along with co-worker Meagan Ross. Another co-worker, Megan Chapman, grabbed towels and dried off the woman so they could use an AED.
Culver, a telecommunicator, and Ross, a dispatch supervisor, took turns with the lifeguard to do CPR on the unconscious woman for about 10 minutes until emergency personnel arrived, according to Ottawa County 911 Executive Director Tim Smith.
When it looked like the woman might revive, Culver went out to meet the ambulance team. However, the woman did not respond prior to being taken from the scene by paramedics about 35 minutes later.
“Our selfless folks jumped in while others stared and did an outstanding job rendering aid and working with the lifeguards and on-site medic team,” Ottawa County 911 Deputy Director Donna Kempf-Barnes said. “They are truly heroes.”