Results from the survey, released Tuesday, show that 78 percent of Ottawa County residents think that county operations are headed in the right direction. This is up from 54 percent in 2008.
“We are once again pleased with the results and attribute them to the team of over 1,000 employees, elected officials and judges in this organization,” County Administrator Al Vanderberg said.
The county implemented programs to improve customer service in 2012, along with efforts to increase communication, cultivate creativity and develop cultural intelligence.
This survey was the seventh in a series of biennial studies that began in 2006. The questionnaire, conducted by Epic-MRA, asked residents to rank government goals, handling of finances, perception of tax burden and many other customer satisfaction sentiments.
The survey indicated that 72 percent reported their tax burden to be “about right” when considering the government services they receive, compared to 55 percent in 2008.
The county has the fifth-lowest millage rate in the state when compared to all 83 Michigan counties. On average, a resident pays about $270 annually for Ottawa County government services, such as law enforcement, courts, public health and record keeping.
Residents also reported a sense of loyalty, with 77 percent of those surveyed saying that Ottawa County is a better place to live than other areas in the region. Factors for this include proximity to Lake Michigan and nature, plus access to urban centers.